WHAT WE DID
The two-staged study was conducted prior to the opening of the Pavilion. Firstly, we developed estimates of the throughput of each step of the visit on the basis of agreed performance parameters, which reflect the visitor experience that our client wishes to deliver. Findings of the study highlighted issues and opportunities, and provided recommendations on possible enhancements to the visitor experience and operation.
Following on from the initial study, we recorded observations during a pre-opening test event to observe actual visitor and staff behaviour within the different exhibition spaces of the Pavilion. This evidence based study demonstrated that our initial predictions were robust and informed some fine tuning of the operational plan.
Our support to DIT ensured that the Pavilion offers the desired visitor experience and maximised throughput.