Abellio Greater Anglia


Train operators commit to specific improvements at stations during the Train Operating Franchise bid process, including the installation of gatelines to accommodate the increasing passenger demand. Movement Strategies was commissioned in 2015 to observe and understand the existing conditions at Ipswich and Norwich stations, to consider the proposed infrastructure changes in light of existing and future demand levels, and to optimise arrangements where non-compliances were identified.

Greater Anglia

Abellio Greater Anglia



We undertook comprehensive weekday and weekend passenger surveys – capturing commuter, leisure and sporting event demand volumes and patterns as well as delay and crowding patterns. This baseline knowledge of the problems that occur, and when and why they do, formed the basis of our analysis. We established Abellio’s expectations and commitments for station performance and the criteria set out in Network Rail’s station planning guidance, to provide strategically robust design solutions. We then undertook a qualitative and quantitative assessment of shortlisted design options, narrowing down to a preferred option that was then analysed in detail using Legion simulations. The preferred option for each station was developed and enhanced where possible. We presented our findings in a final report, which captured the data collected, the analysis undertaken, conclusions and recommendations.


Our work has influenced the final design option which has since been implemented at both stations.
The passenger experience at these busy stations is now much improved due to the reduced amount of queuing at the gateline. The changes have also created opportunities to provide additional facilities for passengers, including retail outlets.

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